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BOOKING TERMS

  • Only for new students, or for students who have not tried the class before.
  • Maximum of 3 trial classes per person per trial week.
  • If you don't come to your class or you don't check in at the reception when you come, you are counted as a no-show and will be charged for the class 150 sek (+ invoice fee 25 sek.) You can also pay for this at the reception.
  • To Reebook / Cancel a class email us at Bokning@StudioDQ.com for Reebooking no later than 24 hours before class start, and cancellation no later than 48 hours before class start.
  • You pay by choosing either an invoice or card when you book. You can also come to us and pay at the reception by card or cash.
  • 10 minutes before the class starts, we will let someone else take your place if you have not checked in at the reception.
  • To Reebook / Cancel a class email us at Bokning@StudioDQ.com for Reebooking no later than 24 hours before class start, and cancellation no later than 48 hours before class start.
  • The classes are instructed by trained PT, aerobics and Dancing Queen certified instructors. It guarantees quality and safety. However, all training takes place at your own risk.
  • If you buy several courses during the same course round, you will get a 50% discount on your second, and so on courses. Your course with the highest price are charged at it's full price.
  • By booking, you are promised the classes that the Course includes. The Course continues and the you are liable for payment regardless of whether you participate or not.
  • 10 minutes before the class starts, we will let someone else take your place if you have not checked in at the reception.
  • If you want to rebook to another course during the same course round, email us and we will help you.
  • 10 minutes before the class starts, we will let someone else take your place if you have not checked in at the reception. (you are still liable for payment).
  • By booking, you are promised the classes that the Camp or Workshop includes. The Camp or Workshop continues and the you are liable for payment regardless of whether you participate or not.
  • By booking, you are promised the classes that the Instructor Course includes. The Instructor Course continues and the you are liable for payment regardless of whether you participate or not.
  • You have the option to rebook to the next course for an extra fee (SEK 200 rebooking fee) if you email us a medical certificate to Bokning@StudioDQ.com with dates within the time frame of the course.

ROOM RENTAL

  • All bookings are binding.
  • Room rental hours can be rebooked at a cost of 250 sek no later than 24 hours before your booked time.
  • All bookings are binding.
  • Private lessons can be rebooked at a cost of 500 sek no later than 24 hours before your booked time.

CATCH UP MISSED CLASSES

By booking your course, you are promised the classes that the course includes. If you miss one or more of your classes, you have the opportunity to catch them up at another class during the same course round, if there's room left in that class. If you have booked a course during the next round, these classes can catched up then aswell. Please note that the course continues and the participant is charged even if they do not participate. You can catch up in the following classes; Booty, Flex, Barre, Acro, Intro to Pole or on a Pole or Aerial course of the same level or lower, or an Open Pole / Training class.

FREEZE COURSE  /  CHANGE TO ANOTHER COURSE

Our members who can't use their course for a certain period of time due to special circumstances, can freeze their course with a certificate (medical certificate in case of injury, pregnancy or illness). The freezing must be done by email to Bokning@StudioDQ.com. Acceptable reasons are severe injury, illness, military service, work / studies in a place where DQ is not established, pregnancy or longer stay abroad. Certificates must be received no later than 2 weeks after notification of freezing, which must be done by email. The freeze applies from the date on the certificate (which can be maximum of 2 weeks back in time). We charge SEK 200 in administrative costs for all rebookings.

Extension of membership in case of injury, illness and pregnancy is given for at least 30 days and for a maximum of 365 days. During pregnancy, we normally freeze up to three months after the expected birth. Extension of membership for longer stays abroad, university studies, work or military service in a place where DQ can't offer access to a training center is given with at least 90 days and a maximum of 365 days and applies from the date on the certificate. The invoice you have recieved remains with the same due date when you freese your course.

Unfortunately, we do not refund booked courses, but it's possible to change to another course during the same course round, we have a free exchange right within 14 days from the order date. The price of the course you've already booked applies. If you want to move to a course with a higher price you can put the price in between. Unfortunately, it's not possible to change course if you return to us after the course has started or been completed. By accepting our terms of purchase, you waive the right of withdrawal under the Distance and Home Sales Act (distans- och hemförsäljningslagen).

AGE LIMITS

We welcome students from the age of 9 to our Aerial Youth and Teen courses, as well as from the age of 16 to all our other courses. If the participant is younger than 18, a parents approval must be included. You can download a form for this on the site, or email us.

During our classes, no children are allowed in the halls (except in the children's classes). Older children must wait outside the hall, and small children must stay at home.

PAYMENT & COMPLAINTS PRODUCTS SHOP

Payment is made online through PayPal or Payson when booking. By agreement, payment can be made by BankGiro or invoice. Contact us for partial payment or invoice.

Complaints are only accepted in the following case: If the product has been damaged before it arrived to the customer. Email us photographs of the product and we will replace it with a new one. Feel free to contact us for questions! When booking, you enter into an agreement directly with the person performing the service. In accordance with the Personal Data Act (Personuppgiftslagen 1998:204), you are informed that the Information you provide when booking processing will be treated confidentially for the purpose so that your customer relationship with us will function satisfactorily regarding the service you book with us. According to the law, you have the right, upon written application once a year, to be informed of what information about you is registered. You also have the right to request rectification of such Information. If you do not want your personal Information to be registered, you should not use our booking service. When you provide personal Information about yourself in connection with booking, you give consent in accordance with the Personal Data Act (Personuppgiftslagen 1998:204).

PERSONAL INFORMATION ACCORDING TO PUL

Studio DQ does not save any information. We use the booking system Agendo that meets all regulatory requirements. SDQ's newsletter must be subscribed to separately and only the name and email address are saved by mailchimp's register.

In order to administer the customer's order in our shop, Studio DQ receives and stores information about the customer. The customer can always refuse further information and / or request to be removed from the customer register.