web_head

TERMS & CONDITIONS

SVENSKA   

.

RUSSIAN   

PROVA PÅ CLASSES  /  TRIAL CLASSES DURING OUR TRIAL WEEKS
 

  • In order for the class to be for free, you need to enter the code "Gratis" when you book. Otherwise you will automatically recieve an invoice (can end up in your spam mails). If you missed entering the code or if it didn't go through, contact us directly and we can help you.
  • Only for new students, or for students who have not tried the class before.
  • Maximum of 3 trial classes per person per trial week.
  • If you don't come to your class or you don't check in at the reception whrn you come, you are counted as a no-show and will be charged for the class 150 sek + invoice fee.
  • To Reebook / Cancel a class email us at Bokning@Studiodq.com for Reebooking no later than 24 hours before class start, and cancellation no later than 48 hours before class start.



DROP IN  /  INTRO TILL POLE
 

  • Book in by the pink button 'Boka Här' and then 'Drop In'
  • You pay by choosing either an invoice or card when you book. You can also come to us and pay at the reception by card or cash.
  • 10 minutes before the class starts, we will let someone else take your place if you have not checked in at the reception.
  • To Reebook / Cancel a class email us at Bokning@Studiodq.com for Reebooking no later than 24 hours before class start, and cancellation no later than 48 hours before class start.



COURSES
 

  • All bookings are binding
  • Book yourself in by clicking on BOKA HÄR and filling in your details and choosing a course.
  • If you buy several courses, don't forget to enter your discount codes. We cannot change it afterwards.
  • You pay by invoice that you get automatically sent to your email when you book.
  • 10 minutes before the class starts, we will let someone else take your place if you have not checked in at the reception.
  • When the course is over, your opportunities are over, all 'missed' classes must be catched up before the end of the course.
  • If you want to rebook to another course during the same course round, email us and we will help you if there's room.



WORK SHOPS
 

  • 10 minutes before the class starts, we will let someone else take your place if you have not checked in at the reception. (you are still liable for payment).
  • All Bookings are binding. You have to pay even if you do not participate.


INSTRUCTOR COURSE
 
  • Booking for instructor course is binding, you must pay even if you do not attend.
  • You have the option to rebook to the next course for an extra fee (SEK 200 rebooking fee) if you email us a medical certificate to Bokning@Studiodq.com with dates within the time frame of the course.
 

ROOM RENTAL
 

  • All bookings are binding.
  • Room rental hours can be rebooked at a cost of 250 sek no later than 24 hours before your booked time.



PRIVATE LESSON

 
  • All bookings are binding.
  • Private lessons can be rebooked at a cost of 500 sek no later than 24 hours before your booked time.

COURSES

The classes are instructed by trained PT, aerobics and Dancing Queen certified instructors. It guarantees quality and safety. However, all training takes place at your own risk.


PAYMENTS

All our invoices for courses go by the financial company Cready and you make your payment as the invoice sais.


WELLNESS


EPASSI

Email us which course you want to book. Do not book yourself, because then you'll autimatically recieve an invoice, and we can not give you the discount afterwards. If you have not emailed us before, then you will automatically receive an invoice for the course.


BENIFY

Book in & email us your first name, last name and your social security number and we will make a receipt that you can submit to Benify.


MISSED CAMP / MISSED INSTRUCTOR COURSE / MISSED WORKSHOP

By booking, the participant is promised the classes that the camp, course or workshop includes. The camp, course or workshop continues and the participant is liable for payment regardless of whether they participate or not.


CATCH UP MISSED CLASSES

By booking your course, you are promised the classes that the course includes. If you miss one or more of your classes, you have the opportunity to catch them up at another class during the same course round, if there's room left in that class. If you have booked a course during the next round, these classes can catched up then aswell. Please note that the course continues and the participant is charged even if they do not participate. You can catch up in the following classes; Booty, Flex, Barre, Acro, Intro to Pole or on a Pole or Aerial course of the same level or lower, or an Open Pole / Training class.


FREEZING

Our members who can't use their course for a certain period of time due to special circumstances, can freeze their course with a certificate (medical certificate in case of injury, pregnancy or illness). The freezing must be done by email to Bokning@studiodq.com. Acceptable reasons are severe injury, illness, military service, work / studies in a place where DQ is not established, pregnancy or longer stay abroad. Certificates must be received no later than 2 weeks after notification of freezing, which must be done by email. The freeze applies from the date on the certificate (which can be maximum of 2 weeks back in time). We charge SEK 200 in administrative costs for all rebookings. Extension of membership in case of injury, illness and pregnancy is given for at least 30 days and for a maximum of 365 days. During pregnancy, we normally freeze up to three months after the expected birth. Extension of membership for longer stays abroad, university studies, work or military service in a place where DQ can't offer access to a training center is given with at least 90 days and a maximum of 365 days and applies from the date on the certificate.


PERSONAL INFORMATION

Studio DQ does not save any information. We use the booking system Agendo that meets all regulatory requirements. SDQ's newsletter must be subscribed to separately and only the name and email address are saved by mailchimp's register.


AGE LIMIT

We welcome students from the age of 9 to our Aerial Youth and Teen courses, as well as from the age of 16 to all our other courses. If the participant is younger than 18, a parents approval must be included. You can download a form for this on the site, or email us.


IF YOU REGRET YOUR BOOKING

Unfortunately, we do not refund booked courses, but it's possible to change to another course during the same course round, we have a free exchange right within 14 days from the order date. The price of the course you've already booked applies. If you want to move to a course with a higher price you can put the price in between. Unfortunately, it's not possible to change course if you return to us after the course has started or been completed. By accepting our terms of purchase, you waive the right of withdrawal under the Distance and Home Sales Act (distans- och hemförsäljningslagen).

PRODUCTS SHOP

PERSONAL INFORMATION ACCORDING TO PUL

In order to administer the customer's order, Studio DQ receives and stores information about the customer. The customer can always refuse further information and / or request to be removed from the customer register.


PAYMENT TERMS

Payment is made online through PayPal or Payson when booking. By agreement, payment can be made by BankGiro or invoice. Contact us for partial payment or invoice.


COMPLAINTS

Complaints are only accepted in the following case: If the product has been damaged before it arrived to the customer. Email us photographs of the product and we will replace it with a new one. Feel free to contact us for questions! When booking, you enter into an agreement directly with the person performing the service. In accordance with the Personal Data Act (Personuppgiftslagen 1998:204), you are informed that the Information you provide when booking processing will be treated confidentially for the purpose so that your customer relationship with us will function satisfactorily regarding the service you book with us. According to the law, you have the right, upon written application once a year, to be informed of what information about you is registered. You also have the right to request rectification of such Information. If you do not want your personal Information to be registered, you should not use our booking service. When you provide personal Information about yourself in connection with booking, you give consent in accordance with the Personal Data Act (Personuppgiftslagen 1998:204).